About RealAgent
- What is RealAgent?
- What are in RealAgent app and what can I use it for?
- Where does RealAgent get its data from?
- Can I export the transaction data from RealAgent?
- Is there a training session to learn more about how to use the app?
- What are the differences between RealAgent and the industry competitors?
Subscription & Payment
- How do I turn off my auto-renewal?
- My subscription has been auto-renewed, but I do not wish to continue. Can I request a refund?
- How do I sign up and subscribe to RealAgent?
- Is there a free trial account?
- Where can I find the expiry date for my current subscription?
- My payment for the subscription failed/Payment uncollectible
Account Access and Management
- When I tried to sign up, the system says my phone number is already in use. How can I resolve this?
- Where can I download the apps from and what are the compatible devices?
- Can I sign in on multiple devices?
- I am not able to log in to my account/I forgot my password, how can I resolve this?
- I forgot my password, how can I reset it?
- How do I change my email address/What if I forgot my email address?
Data Availability & Quality
- Where does RealAgent get its data from?
- What if the transaction is eventually not completed? What is the process undertaken by the RealAgent in accounting for aborted transactions?
- I see that you have a SALE transaction but cannot find this transaction in government sourced data or other company's data. Why is this so?
- I see that you have a RENT transaction but cannot find this transaction in government sourced data or other company's data. Why is this so?
- Why do we limit the exporting feature to 30 transactions?
- Why am I not getting any data for a property?
App Usage & Issues
- What does Estimated COV mean?
- When I am trying to login, I am getting an error saying, "You have exceeded the number of devices allowed. Please contact customer support if you would like to change your device."
- I am getting the "Session Timeout" message and got logged out of the app.
- I am using IOS Device, when I try to search for projects which name contains ( ' ) apostrophe, it does not give me the correct search result.
- I am stuck at blue splash screen after launching New RealAgent app.