How should I prepare before and during the appointment? What is the Cancellation Policy?

Prior to your scheduled appointment, please ensure the following:

1. The property is organized and prepared to facilitate the virtual tour scan and/or photoshoot. Maintaining cleanliness and orderliness will optimize the quality of the images captured.
2. To respect the homeowner's privacy, ensure that personal items such as photos and awards are out of view. Every aspect of the property will be showcased in the virtual tour scan.
3. Your designated camera technician will reach out to you via WhatsApp one day before the scheduled appointment.
4. Please arrive punctually for your appointment, as our camera technicians operate on tight schedules.
5. Upon arrival at the premises, our camera technicians will promptly commence the virtual tour scan.

During the virtual tour scan, please take note that:

1. We kindly request that all rooms be vacant, including tenants, contractors, homeowners, and pets. For example, occupants may choose to remain home while the camera technician works in another room.
2. Our camera technicians will conduct the virtual tour scan based on the property’s existing layout and decoration, refraining from any involvement in moving or repositioning furniture or large items.
3. If the property is not adequately prepared for the virtual tour scan, we kindly request that you consider rescheduling the appointment (please take note of the cancellation policy set out below).
4. In the event of unfavorable weather conditions leading to poor lighting (as determined by the camera technician), we recommend rescheduling the virtual tour scan. There will be no additional charges for rescheduling due to poor weather conditions. For assistance, please contact our support team at +65 9751 2217 (Monday to Friday, 9 am to 6 pm).

Cancellation Policy:

1. Cancellations or rescheduling must be made up to 12 hours before the scheduled date and time. Modifications can be conveniently made either through the RealAgent app or the Real360 website.
2. In the event of unfavorable weather conditions leading to poor lighting (as determined by the camera technician), we recommend rescheduling the virtual tour scan. There will be no additional charges for rescheduling due to poor weather conditions. For assistance, please drop us a Whatsapp Text at +65 9751 2217.

To purchase Real360 Virtual Tour, visit https://360.8prop.com/real360

If you require assistance, please contact our customer support at +65 9751 2217 or help@realestateanalytics.sg.